COVID-19 In-Store Rules and Procedures

Updates have been added as of May 7th, please scroll down to review all new changes and updates.

At Joe’s, our customer’s safety and dedication to quality are our highest priorities.

During this time of uncertainty, we understand that all of our customers still need fresh foods and meats but are also concerned with social contact.

After discussions with experts and a lot of internal communication, we are implementing new guidelines and processes to help “flatten the curve.” This process is not set in stone, as we are seeing daily shifts, but this is the protocol as of today. We will do our best to make this as pleasant as possible for everyone.

Updated Thursday, May 7th:

Unfortunately, due to high demand and day-to-day supply of products, we are unable to currently offer phone and email pre-orders for Mother’s Day. We will be sure to keep everyone updated as to when we are able to return to normal business operations. Thank you for your continued support. 

Updated Friday, April 29th:

Due to a heavy volume of advanced ordering, we can no longer take email or phone orders. We have reached our capacity for such orders but are still taking walk-in customers as normal. We hope to be able to reopen advanced ordering after May 7th. Keep an eye on this page, or listen listen to our phone messages for up-to-date changes. 

Updated Friday, April 24th:

  • Amid these continued circumstances we are asking that all of our customers wear masks as a condition of service. 
  • Our store hours have changed with weekly closings for restocking on Wednesdays and one hour later openings on Fridays and Saturdays to do the same.
  • We are taking 24 hr call ahead orders as we are able to answer the phone, and via email by emailing orders@joesbutchershop.com.  Remember you don’t have a confirmed order until you are emailed back or get a phone call confirming your order.
  • Many of you have asked why we are not providing curbside or pre-paid options at Joes. The answer again has many parts but simply the additional labor has not been available but more importantly we don’t have the needed refrigerated space to hold the hundreds of orders per day we would need to process.
  • Recently you may have heard about supply issues due to COVID-19 outbreaks in meat packing facilities. While this will not completely impact our supply as most of our supply is very local, it will cause shortages on certain times from time to time over the next four weeks due to other groceries shifting to compete for the same local product we have bought for years. Unfortunately it also means temporarily higher prices on beef and pork.

Effective Thursday, March 19:

  • The back door to Joe’s will be locked, as will the door next to our cashier station. Signs will direct you to the Main Street entrance.
  • Customers can enter through the Dining Room (furthest west door on Main St.).
  • We ask that customers send only one person to do all of your family’s shopping.
  • As you enter the dining room, please take a number from the dispenser.
  • An attendant will let you know if you may enter into Joe’s
  • Please utilize the recommended 6 ft spacing marks on the floor as you wait to enter Joes
  • As a customer exits Joe’s, the attendant will then ask the lowest number customer to enter.
  • We will only allow 12 customers inside Joe’s at any one time and will have staff ready to serve you.
  • As you enter Joe’s, you will see a black line on the floor directing your path. The line also serves as a social distancing line in relation to our counter staff and cashiers. Our counter staff will take your order when your number is called and place your order on the counter.  We ask you step forward and take your order back toward the line and proceed to the checkout.
  • The arrows on the floor are six feet apart and serve as your personal guideline for social distancing.
  • We prefer that customers use Credit or Debit cards to make their purchase so that our cashiers do not need to handle cash.
  • After the purchase has been charged by our cashier, arrows on the floor will direct you to the exit door on Main Street.

Notes:

  • The rear parking lot is still available for customers to use
  • Those who have prepaid for a sandwich carry out need to tell the attendant they have a sandwich. You can then take it from the counter and walk out the exit.
  • Those who have a prepaid Freezer Pack order should tell the attendant and they will bring it to you.
  • As we move forward, we hope to have a limited online essentials menu for customers to order and pay online (ground beef, chicken, salmon, etc.)
  • Once that option is active, simply tell the attendant that you have a pre-paid order and we will bring it to you.

The back door to Joe’s will be locked, as will the door next to our cashier station. Signs will direct you to the Main Street entrance.

Customers can enter through the Dining Room (furthest west door on Main St.).

We ask that customers send only one person to do all of your family’s shopping. Please read the sign before entering.

As you enter the dining room, please take a number from the dispenser.

  • An attendant will let you know if you may enter into Joe’s
  • Please utilize the recommended 6 ft spacing marks on the floor as you wait to enter Joes
  • As a customer exits Joe’s, the attendant will then ask the lowest number customer to enter.
  • We will only allow 12 customers inside Joe’s at any one time and will have staff ready to serve you.

As you enter Joe’s, you will see a black line on the floor directing your path. The line also serves as a social distancing line in relation to our counter staff and cashiers. Our counter staff will take your order when your number is called and place your order on the counter.  We ask you step forward and take your order back toward the line and proceed to the checkout.

We prefer that customers use Credit or Debit cards to make their purchase so that our cashiers do not need to handle cash.

After the purchase has been charged by our cashier, arrows on the floor will direct you to the exit door on Main Street.

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